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Bill waive off, I Saham Sarker using postpaid number 9734333311 of AIRTEL

Complain ID : CCN040483   54  

Airtel Complaint Complaint Date: August 14, 2019
Modified date: August 16, 2019
  • State :  West Bengal
  • City :  Asansol
  • Address: Samdi Road, Purba Rangamatiya,, Rupnarayanpur Bazar, P.o. Rupnarayanpur Bazar
I Saham Sarker using postpaid number 9734333311 of AIRTEL from April 2019. Billing cycle of the number is 26th to 25th of every month and bill generating date is 27th of every month. Now my number is a corporate connection and I have to submit the bill to my company where I am working to get the reimbursement.
Now the problem occurred during 26th may to 25th June, I did not get bill of June till 5th of July which was the last date for me to submit it to my company to get the reimbursement. Moreover it was not generated on 27th of June 2019due to some technical issue , as informed when contacted to customer care. After that I repeatedly contacted customer care but the did not provide me the bill of June till 5th July. Now on 27th of July bill of June month amounting 589/- was delivered on my registered email and on 28th bill of July month amounting 1176/- including June 589/- was delivered on my email. After that many AIRTEL executive has contacted me for the bill payment and I repeatedly requested and narrated them and asked them to waive off my June month bill of 589/-. If the June month bill is not waived off then I have to pay from my pocket, my company will not reimburse it. These people are not helping and some people are also behaving very rude as if it was my fault. Now the question is that if it was AIRTEL technical issue to generate bill on or before 5th July 2019 then why should the customer have to pay. Moreover they stop my outgoing service but after visiting AIrtel store I some how reopened it just for 48 hrs. and all my service will shutdown from 15th august as informed when contacted to customer care if I dose not pay the bill. Kindly help me to get the waive off June months bill as it was AIRTEL fault.
Complaint Against / To: AIRTEL

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