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REFUND RELATED

Complain ID : CCN048559   64   Complaint's Reply

Airliness Complaint Complaint Date: October 8, 2020
  • State :  Maharashtra
  • City :  Pune
  • Address: Armed Forces Medical College
Dear Sir/Madam,
1.First of all I would like to inform you that I am making this official complaint against AIR INDIA through your channel after not getting any satisfactory responses from AIR INDIA (I contacted them several times via email).Pl read below about details of my case---

2. Ref Air India E Ticket no 098-2133016885 with PNR No H6KV8 and Web Reference: AIBE57081680, Issued date: Thu, 20 Feb 2020 amounting Rs 8,179.00.The E Ticket was was for Round trip journey from New Delhi to Guwahati & back with dates of journey 07 Mar20 & 29 Mar20 respectively. I performed the journey from Delhi to Guwahati on 07 Mar 20, Due to National lockdown the flight scheduled on 29 Mar20 was
cancelled. I didn’t rescheduled my journey for the cancelled fight and I requested AIR INDIA to refund me the fair cost for that journey .
3. AIR INDIA replied me that my refund has been initiated and I will get the refund soon. But no refund was credited to my account.
4. When I again contacted them regarding the matter they replied that they have credited the refund to my account, while there was no actual credit of the refund made. When I asked them to give me details of refund transaction no and refund date they are denying for that. So I request you to kindly register my complain and help me
5. An early action requested. Thanking you
Mob No 8708169182
Complaint Against / To: AIR INDIA

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.