Vodapone complaint recharge amount not refunded
Complain ID : CCN029431 20
Vodafone Complaint
Complaint Date: June 7, 2018
Modified date: August 21, 2018
- State : Karnataka
- Address: Seva Sindhu ,65/2, 2nd Flor, Magadi Main Road, Tavarekere, Bangalore South Urban, Bangalore-562130
Sir,
I have recharged vodafone no. 9538400289 topup Rs.399 on 15/5/2018, i have used a software from seva sindu-digitalseva, 1st time recharge transaction failed red alert message displayed on screen saying that error, please retry again,2 times i tried to recharge the same message came, but 3rd time i tried it was successful message came but 2 times failures attempt amount has been deducted from my wallet Rs. 399+399, deducted amount not refunded after 1 week i enquired with vodafone they said all 3 times transactions are success but 1 time transactiuons talktime amount Rs.399 has been credited to customer no.9538400289, immediately replied through email and raised complaint to cancel other 2 transactions so that i can collect refund from our cscportal, they are not ready with cancel 2 transactions, they not ready with credit 2 times balance talktime etc. i wrote complaint through email named to Zonal manager, but customer care executives are not ready to connect / inform/direct email id to forward the same complaint to them. specially told them without my permission the balance Rs.798/- talktime should not credit to the same mobile no. on june 1st against i raised oral complaint one Mr. Anilkumar said i will get refund After deducting 18% tax amount and refund balance amount to my wallet from where the online transaction happened, but it was already i week no reply no refund, they are playing, customercare non of the numbers to speack executives won't come to line all reacorded message keep on on thatsit.
Please request you to help me to get my refund amount Rs.798/- with penalty and oblige.
Regards,
vathsala-9901519324
CSC-Seva sindhu customerservice centre
I have recharged vodafone no. 9538400289 topup Rs.399 on 15/5/2018, i have used a software from seva sindu-digitalseva, 1st time recharge transaction failed red alert message displayed on screen saying that error, please retry again,2 times i tried to recharge the same message came, but 3rd time i tried it was successful message came but 2 times failures attempt amount has been deducted from my wallet Rs. 399+399, deducted amount not refunded after 1 week i enquired with vodafone they said all 3 times transactions are success but 1 time transactiuons talktime amount Rs.399 has been credited to customer no.9538400289, immediately replied through email and raised complaint to cancel other 2 transactions so that i can collect refund from our cscportal, they are not ready with cancel 2 transactions, they not ready with credit 2 times balance talktime etc. i wrote complaint through email named to Zonal manager, but customer care executives are not ready to connect / inform/direct email id to forward the same complaint to them. specially told them without my permission the balance Rs.798/- talktime should not credit to the same mobile no. on june 1st against i raised oral complaint one Mr. Anilkumar said i will get refund After deducting 18% tax amount and refund balance amount to my wallet from where the online transaction happened, but it was already i week no reply no refund, they are playing, customercare non of the numbers to speack executives won't come to line all reacorded message keep on on thatsit.
Please request you to help me to get my refund amount Rs.798/- with penalty and oblige.
Regards,
vathsala-9901519324
CSC-Seva sindhu customerservice centre
Related complaints
-
Sim card not activated nor disconnectKALPESH PATEL / Vodafone Complaint August 1, 2023 / Mumbai / MaharashtraHi , i have lost my sim on month of march2023, have informed vodafone gallery Either disconnect or replace sim, all balance due paid on month of june,... -
Vodafone India is cheating postpaid customersHaren / Vodafone Complaint April 17, 2023 / Coimbatore / Tamil NaduI have paid for 4 different VI number and Sims. Parent number is Parent number 9514337779 and 9514457779 followed by this number I have 3 more number....
-
Vodafone India cheating postpaid customersHaren / Vodafone Complaint April 15, 2023 / Coimbatore / Tamil NaduI have paid for 4 different VI number and Sims. Parent number is 9514337779 and 9513357779 followed by this number I have 3 more number. I have taken ...
-
Sim port paid money sim not delivered since 1 month.Venu Kalyan / Vodafone Complaint November 7, 2022 / Mancherial / Andhra PradeshI have opted for port in to VI network from the VI App where it was mentioned that the sim will be delivered to my home. I have paid Rs.467/- and been...
-
No internet speedNilesh Kumar shrivastava / Vodafone Complaint January 31, 2021 / Motihari / BiharI have bought a sim card of vi on 14 January 2021 from nearest store (Motihari) and I get a recharge of ₹- 698 but ever sinces I am unable to access a...
-
Wrong Information provided & Now SIM is inactiveArunesh Todkari / Vodafone Complaint December 23, 2020 / Pune / MaharashtraWrong information provided to convert Prepaid to Postpaid for Family plan by VI Marketing team, Received Call from Kothrud VI customer care on 9th Dec...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply