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Reviews, Customer Care Email, Phone, Address of Droom.in

Complain ID : CCN018598   26   Complaint's Reply

Ticket Booking Complaint Date: May 19, 2016
  • State :  Haryana
  • City :  Gurgaon
  • Address: 40A/5, Chandan Nagar, Sector-15, Part-II, Gurgaon-122001, Haryana
Reviews, Customer Care Email, Phone, Address of Droom.in

40A/5, Chandan Nagar, Sector-15, Part-II, Gurgaon-122001, Haryana

Customer Care Number :+919643321192

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    Mr by Vibhor Kumar:

    (4 of 5)

    Hello,

    Since last 3-4 months I have been trying to purchase 2 wheeler from droom, however vehicles are not available at the dealer even though it’s reflecting in the app or website.

    I have been assisted by one of the Droom Executive ‘Prince’ where I had checked multiple vehicles however it was not available with the dealers. Vehicle was in the display even though it was sold 2 months ago, I had made a request you to modify it but still it was reflecting.

    Yesterday night I had done the transaction for one of the vehicle with the order id: 1048315, however vehicle is not available with the dealer, as checked it’s already sold out 10 days ago.

    I have a big question. Why vehicle is in display if it is already sold out. This kind of things is happening because lack of co-ordination with the Droom or Droom has not educated their partners about the correct process.

    Please be advised that Droom is still growing in the India Market, if this kind of things will happen then it will be tough for Droom to grow. People will lose their confidence before making it and no one is going to suggest droom to their friends or colleague.

    Regards,
    Vibhor Kumar
    Mobile: 9642599966

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