\
Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Microsoft Duping customers by not providing after sales service

Complain ID : CCN019802   35  

Ticket Booking Complaint Date: June 5, 2016
Dear Sir
I had purchased Lumia 1520 in November 2014 (which got swapped after six months). Now I'm facing the problem with battery backup. I was looking for a new battery for my device but couldn't find it in my Delhi/NCR region. Kindly tell me how correct it is that a company sells a phone worth Rs. 50,000 but don't make their batteries / spare parts available. Do they want us to buy such expensive phone and throw it in one year?
Around a month back when I called Nokia / Microsoft care the executive told me to buy a local battery or battery from grey market....... Is it right?

Then after repeated follow ups and putting my problem on Social networks (Facebook & Twitter) ON THURSDAY i.e.26/05/2016 I received a call from the customer care assuring me that my battery will be dispatched soon and I will be informed accordingly. But after waiting for couple of days I contacted them and I was surprised to know that THEY (MICROSOFT CUSTOMER CARE) HAS CLOSED MY COMPLAINT JUST BY SAYING THAT THE BATTERY IS NOT AVAILABLE. I STILL KEPT ON TRYING TO CONVINCE THEM THAT THIS IS NOT FAIR. BUT THEY NOT READY TO SOLVE MY PROBLEM. I WANT TO FILE A COMPLAINT AGAINST THEM BECAUSE SELLING SUCH HIGH VALUE PHONES WITHOUT GIVING US SUPPORT JUST AFTER ONE YEAR IS NOT ACCEPTABLE. DO YOU THINK IT IS CORRECT?

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Write your Consumer Complaints at forum, talk to members having similar complaints. Consumer Court, Consumer Complaint, Help to file Consumer Complaint Court, Address of Consumer Courts, Complaint against mobile phone service Online Consumer Complaint, Complaint against government department How to trap a bribe seeker Complaint.