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Manufacturing Defect of Infocus Mobile from shopclues

Complain ID : CCN020720   21  

Tata docomo Complaint Date: June 28, 2016
  • State :  Gujarat
  • City :  Ahmedabad
  • Address: 5/106 Anand Nagar,Near Shell Petrol Pump,100 Ft. Road
Product : Infocus M260 (Mobile)
Order from: Shopclues.com
Order id: 92873888
Return id: 2900603
Order date: 7/6/16
Mobile Delivered date: 16/6/16
Return date: 17/6/16

Sub: Manufacturing Defect
(Inspite of my data usage is off, whenever I am turning my gps on it autmotically cut my rupees from balance)

I have order a mobile from shopclues which was delivered on 16/6/16,
which i filled a return request for the mobile due to manufacturing defect on the next day itself.

I have visited infocus service center but they also said it can't be repaired even they are not providing Jobsheet
and the shopclues is denying for returning the product,
as my product is under 10 days buyers protection policy from shopclues.

I have wrote many emails to shopclues as well as phones calls to the shopclues customer care but
inspite of helping me they are rejecting my request.

I have call recording and emails if shopclues wants for verification.
Kindly help me to solve the problem so as to obtain the refund at the earliest.

Regards,
Dhruv Shah
M- 8401173708
Email id: dhruv1894@yahoo.com


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