worst after sales service
Complain ID : CCN034974 32
Service Complaint
Complaint Date: February 9, 2021
- State : Delhi
- City : South Delhi
- Address: G-1846, Tigri J. J, Colony Delhi
Dear sir,
I have bought a samsung galaxy mobile phone A51 on16th of june 2020 at installment. I had got an accident on 4th of september 2020 when i was returung home to my office, and unfortunately my mobile phone's display was broken at that time. I have get this mobile phone repaired from samsung authorised service center(B2X preet vihar) after ihave been recovered from accidental injuries. They given me adiscount of 50%. i have paid 3240rs to them and get this mobile repair.
Because I didn't want my warranty to be void, I have repaired my mobile phone from their service center.
i have received this phone and checked but its mike was not working, i have discussed with Mr Chintu who is available there, he said it will be automatically ok after some days. The problem was not resolved after 1month, but i couldn't go to service center because of my busy shedule. now when my throat was infected, i wrote a mail and describe all problems.
the executive calls me and discuss with me.
i told him every problem that was coming in my mobile phone.
i have ask for a standby mobile phone and the executive has assured me for that. when i was visited their service center and submit my mobile. They denied for a standby and asking for charges and saying that the problem is coming due to tempre and improper use by me.
i have drop many mails but no solution found from their side.
please get me rid of this.
Thanks
&
best regards.
manish.
I have bought a samsung galaxy mobile phone A51 on16th of june 2020 at installment. I had got an accident on 4th of september 2020 when i was returung home to my office, and unfortunately my mobile phone's display was broken at that time. I have get this mobile phone repaired from samsung authorised service center(B2X preet vihar) after ihave been recovered from accidental injuries. They given me adiscount of 50%. i have paid 3240rs to them and get this mobile repair.
Because I didn't want my warranty to be void, I have repaired my mobile phone from their service center.
i have received this phone and checked but its mike was not working, i have discussed with Mr Chintu who is available there, he said it will be automatically ok after some days. The problem was not resolved after 1month, but i couldn't go to service center because of my busy shedule. now when my throat was infected, i wrote a mail and describe all problems.
the executive calls me and discuss with me.
i told him every problem that was coming in my mobile phone.
i have ask for a standby mobile phone and the executive has assured me for that. when i was visited their service center and submit my mobile. They denied for a standby and asking for charges and saying that the problem is coming due to tempre and improper use by me.
i have drop many mails but no solution found from their side.
please get me rid of this.
Thanks
&
best regards.
manish.
Related complaints
-
Orpat hand blender, I purchased orpat hand blender from AmazonHemant goel / Service Complaint October 4, 2019 / West Delhi / DelhiI purchased orpat hand blender from Amazon . It was warranty one year. And this is internal damage after 6 month. N warranty available now. But given ...
-
Leakage of water tank, it is difficult for me to store water for domestic use.pramod kumar / Service Complaint June 5, 2019 / North East Delhi / Delhithe 1000 Liter water tank got leaked today . it is difficult for me to store water for domestic use.
-
Complaint Against Unprofessional and Irresponsible Behaviour of your customer Care TeamNAINA KAPOOR / Service Complaint May 4, 2019 / North Delhi / DelhiDear Sir/Mam This is in ref. to the handset model Comio X1 Note with IMEI no.: 911629759923893. I have purchased this phone on 27th july 2018 with ins...
-
Air conditioner service requedt by OneassistGURPREET SINGH / Service Complaint April 16, 2019 / North Delhi / DelhiI have purchase an extended warranty from oneassist in August 18 for 1 year. I have raised a complaint on 07/04/19 with service no 4128436. There is n...
-
Item not fine, I was buying a Mobile cover from Snapdeal,but I try to refund this itemDhanjit talukdar / Service Complaint October 12, 2018 / New Delhi / DelhiSir I Sri dhanjit talukdar from samalkha New Delhi ,sir I was buying a Mobile cover from Snapdeal,but I try to refund this item beacuse this items qua...
-
Sansui led TV - Regarding 50inch sansui led TV not workingShadab ali / Service Complaint September 22, 2018 / East Delhi / DelhiI have purchase 50inch sansui led TV 1 and half year back. And getting 5year warranty.befor 3 month led TV display not working. I called to customer c...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply