Failure to Provide same colour Cabinate for washsing machine within two years of warranty service
Complain ID : CCN018532 18
Service Complaint
Complaint Date: May 18, 2016
- State : Maharashtra
- City : Mumbai
- Address: 61/1806, GROUP NO 07, TAGORE NAGAR VIKHROLI
we have purchased washing machine Model Code : WF04K16 Date Of Purchase : 11/04/2014
Model Description : WT 650 CF 6.5KG CAR. RED
Appliance Number : WF04K161403110936 , machine was in warranty by the time complaint was launched to change the cabinate. Company is saying they are unable to provide the same colour since they are now not manufacturing the same colour as part though they have currently same full washing machine available with them. My concerned is that if company launches any product its part or component atleast should be available for the self life or warranty period of equipment . I have also raised complaint but without my intimation service agent has closed the complaint with Godrej .
Compliant nos are 501023 and B1805124316 for your reference
Model Description : WT 650 CF 6.5KG CAR. RED
Appliance Number : WF04K161403110936 , machine was in warranty by the time complaint was launched to change the cabinate. Company is saying they are unable to provide the same colour since they are now not manufacturing the same colour as part though they have currently same full washing machine available with them. My concerned is that if company launches any product its part or component atleast should be available for the self life or warranty period of equipment . I have also raised complaint but without my intimation service agent has closed the complaint with Godrej .
Compliant nos are 501023 and B1805124316 for your reference
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