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Improper Billing 5 star hotel claims it is the right way of accounting

Complain ID : CCN021093   26  

Restaurant Complaint Complaint Date: July 14, 2016
Modified date: July 14, 2016
Sir

Bill amount 1600
Service charge 10@ = 160
Vat 12.5% charged on 1760 instead of 1600.
The 5 star hotel claims it is the right way of accounting. Kindly clarify

Also hey have been dong it across their chain of hotels and cheating many consumers.

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