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Complaint about Reliance Digital/Big TV, had booked a new package/offer by paying Rs. 499

Consumer Complaint ID : CCNO28986   2270

Reliance Complaint  Post date : March 29, 2018
  • Region :  Karnataka
  • Address: 5-43,SEETHA NIVAS, KUNTALPADY MAINROAD

On 1st March 2018 i had booked a new package/offer by paying Rs. 499 through their website, but still i have not received any confirmation for the same. It is now 20 days left & i didn't received any confirmation not the status of the DTH connection from RDTV. I raised the issue by calling their customer care no. 18002009001 but the executives who handling the toll free no. are just giving the repeated answer as " will be provided the acknowledgment copy within 48 hrs". RDTV is not responding to any complaints sent to their email id nor on their "Enquiry/Complaints/Escalations " box. " I also saw in social media there is lots of complaints are raised against RDTV for not providing the acknowledgment copy nor confirmation for payment receipt NO status of the installation for set top box. Whenever i raise this issue in Facebook on Reliance digital tv page i only receive a call from RDTV & their customer care executive just giving false assurance as will provide the confirmation within 48 hours. This is same answer i am receiving for the last 20 days but till now i have not received any confirmation of payment done nor installment status. Its looks like RDTV is collecting huge money from peoples and not providing the services which they must to provide. Pls go through the Relaince digital tv facebook page in facebook you can find lots of complaints against RDTV. I request you to take some serious action on RDTV for not providing proper information for the booking done & check whether they are doing some illegal business as there is already huge amount has been collected from peoples which is almost more than crores.

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    Installation of Reliance digital TV S n Yadav October 27, 2018

    Maine two months pahle booking Kiya that Lekin Abhi tak kuch bhi pata nahi lag raha hai ki jab tak lagega.
    Janaki time 30 to 45 days diya that.
    Customer service se jaldi bat bhi nahi hota hai. 2-3 hrs try karne ke bad milta hai to bolta hai ki in this week installation ho jayega Lekin Abhi tak kuch hai hua.
    Ye ek chatting lag raha hai
    Aur mujhe nahi lag raha hai ki ye jaldi installation ho ga

    Reliance Big TV DTH booking Thirupathi October 3, 2018

    Dear sir

    Myjune 18 rdtv bookings Kara,
    Avital nahi aaya,mereki connection digiye

    Your transaction with Reliance Big TV on 2018-03-10 is successful Narendra Sisodiya September 17, 2018

    Your transaction with Reliance Big TV on 2018-03-10 is successful

    Dear Narendra Singh
    Thank you for paying with PayUmoney. Your Payment has been successfully processed.
    Merchant Name: Reliance Big TV Order Amount: Rs 499.00
    Payment ID: 182038757
    Merchant Order ID: 72f748054bb59862c46c

    RDTV Pre booking cancel Rathod Satishbhai September 13, 2018

    RDTV Pre booking cancel

    non receipt of reference id and message (booking time) shrawan kumar September 12, 2018

    Sir,
    My TR id is NSBI6640801285IGAEGVYYX6 and deposit Rs 499/- on dated 03-08-2018. but i have not received any ref no or something. my name is sharwan kumar and mobile no is 8005445146. my deducted money shown in my account.
    please reply as early as possible.
    sharwan kumar lucknow

    Rdtv not connected Thirupathi September 8, 2018

    My rdtv booking date 18june2018
    I payment paid Rs499
    Mail id: [email protected]
    Cell no: 9441122646
    Please give me rdtv connection

    Rdtv booking B Thirupathi September 7, 2018

    I booked 18june2018

    Reliance bigtv not connected B.Thirupathi September 6, 2018

    Paid Rs.499 for registration, they promised to install settop box and dish with in 45days of the pay

    My R bigtv booking date18june
    mobile no ,9441122646

    Lavesh P September 5, 2018

    i am paid 499 new connection not reply 6months

    Manjunath B Koudennavar August 27, 2018

    I booked 12th march not response to the customer service and june last weak,july last weak,August last weak talking customers