Frequent Network Disconnections; Problem exists even after 3rd Serice
Complain ID : CCN029043 23
Mobile Complaint
Complaint Date: April 11, 2018
Modified date: April 11, 2018
- State : Kerala
- City : Thiruvananthapuram
- Address: Sruthi, Kallambalam P.O
Device:- Moto G5 Plus Dual Sim
Case Ids:-180315-014705 , 180408-004705
Jobsheet No.SRTDM2051803230001, SRTDM2051803100004
Device under warranty.
The sim network disconnects frequently. Cant't make calls, browse internet. Did firmware updates. Visited service centre thrice and submitted device as instructed by moto team. Even replaced motherboard still issue present. Even after 3 service centre submissions, moto agents asking to submit the device again at different service centre for diagnosing. The product is still covered under warranty. What motorola doing is now is asking me to submit the device again and again so that warranty expires. The moto agent asked me to submit the device at service centre and told he will send the device to another service centre for inspection. It didn't happen and I eqnuired and he assured me the device issue is sorted out and I can collect the device. Even after that the issue was there. Again contacted, new team told to submit again. Contacted my old team again, he too told to submit the device as they need to diagnosis the same problem. I visited service centre thrice for the same problem, and now also asking me to submit device for the same problem. This is also a general issue. Experienced my many people who buy moto phones. Moto Moderators agreed that it's a software bug, but internal team doesn't accept it. There is a forum on owners of moto phones and this compliant is registered there too. Even after 1 year, there is no solution. Still Motorola sells phones with these defects in the market and cheats customers. Please look into this as soon as possible to avoid people getting cheated.
Retailer doesn't do service of the products. The company has some Authorised Service Centres across the country. The Company is not looking into this seriously and sells defective phones.
https://forums.lenovo.com/t5/Moto-G5-Moto-G5-Plus/No-network-issue-on-Moto-G5-plus/td-p/3620277
Case Ids:-180315-014705 , 180408-004705
Jobsheet No.SRTDM2051803230001, SRTDM2051803100004
Device under warranty.
The sim network disconnects frequently. Cant't make calls, browse internet. Did firmware updates. Visited service centre thrice and submitted device as instructed by moto team. Even replaced motherboard still issue present. Even after 3 service centre submissions, moto agents asking to submit the device again at different service centre for diagnosing. The product is still covered under warranty. What motorola doing is now is asking me to submit the device again and again so that warranty expires. The moto agent asked me to submit the device at service centre and told he will send the device to another service centre for inspection. It didn't happen and I eqnuired and he assured me the device issue is sorted out and I can collect the device. Even after that the issue was there. Again contacted, new team told to submit again. Contacted my old team again, he too told to submit the device as they need to diagnosis the same problem. I visited service centre thrice for the same problem, and now also asking me to submit device for the same problem. This is also a general issue. Experienced my many people who buy moto phones. Moto Moderators agreed that it's a software bug, but internal team doesn't accept it. There is a forum on owners of moto phones and this compliant is registered there too. Even after 1 year, there is no solution. Still Motorola sells phones with these defects in the market and cheats customers. Please look into this as soon as possible to avoid people getting cheated.
Retailer doesn't do service of the products. The company has some Authorised Service Centres across the country. The Company is not looking into this seriously and sells defective phones.
https://forums.lenovo.com/t5/Moto-G5-Moto-G5-Plus/No-network-issue-on-Moto-G5-plus/td-p/3620277
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