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Refund Not Given in case of cancelled train

Complain ID : CCN017316   22  

IRCTC Booking Complaint Date: April 14, 2016
I booked a ticket from New Delhi to Pune for journey on 22 Feb 2016 (PNR: 2415327629) by 11078 Jhelum Express. The train was declared fully cancelled for that day. It is showing the same on train enquiry website as well. I have not received my refund yet. I emailed and called 'care@irctc.co.in' many times but has not received any satisfactory response. They are saying that my train was partially cancelled and no refund will be given. I have the screenshot of trainenquiry site which is clearly saying the train was fully cancelled by railway and I don't have to file any TDR for my refund. I am very much disappointed with such terrible response from irctc as we are chasing this issue from a long time. Please HELP !!

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