Faulty AC Installed, purchased two air conditioners of Hitachi S.AC RS0318BHEA 1.5T INVRTR ('AC') fr

I am Vipin Mittal residing at H-19/ 129 Sector 7 Rohini, New Delhi
110085. I have purchased two air conditioners of Hitachi S.AC
RS0318BHEA 1.5T INVRTR ('AC') from Electronic Paradise ('EP') located
at A-1/ 8 (Near M2k Cinema) Sector 8 New Delhi 110085 on 14 July 2018
(Saturday) with invoice no. RH/ R-2527/18-19.

I have enclosed copy of invoice for your reference.

I have presented series of incidents below.

1) EP has delivered and installed AC at my residential address
mentioned above on 15 July 2018 (Sunday). After installation, AC
started leaking water and did not cool the room. When i informed the
technician that AC has started leaking and did not provide any cooling
in the room. He has told me that AC will cool the room after some time
and fixed the issue of water leaking and left the premises.

2) When we started AC on the same night, it was not working properly,
did not cool the room as well as started leaking water again. Family
members were forced to stay in the hotel at that night. After that we
have called EP and inform them about the issue faced by us. They have
provided support and after that technician was arrived at our premises
on 17 July 2018 (Tuesday). He told us that he has fixed the issue and
assured us that AC will cool the room and water leaking problem will
be solved.

3) But AC was not able to cool the room and water leaking problem
still continued at that time also. I have informed about our problems
again to EP again on 20 July 2018 (Friday) and also visited personally
at the store. Mr Suri (manager of the store) has assured us that they
will resolve the issue on 21 July 2018 before 2 PM.

4) I have not received any response from them till 2 PM on 21 July
2018. Due to this, i have to personally visit the store again to
escalate the issue again on 21 July 2018. After that, technician
arrived at our premises and informed us that AC was not able to cool
the room due to gas leakage from the AC. We have requested them to
resolve the issue at the earliest.

5) On 23 July 2018, technician from EP arrived and dismantle the AC
and deliver the new AC.

6) On 24 July 2018, Technician which came from Hitachi to install the
new AC has informed us that there is some problem in the new AC which
cannot be installed. There is only one option that we have to refill
the gas again.

7) Even after 10 days of full payment and continuous follow up with
EP, issue has not been resolved.


I wish to highlight some facts below to the management.

1) We have shown trust on Hitachi Brand and chosen among several other
brands. But HItachi has let us down by providing poor quality of
products from EP.

2) We have shifted in our new home on 16 July 2018 and all the walls
gets muddy and spoiled due to water leakage from the AC.

3) Issue is still pending and i will request to Hitachi Company that
it has to seriously investigate the matter on priority basis, find out
the root cause of the problem and take action against the responsible
person.

4) Although, we have paid full amount of AC to EP on 14 July 2018 but
even after that we are not able to sleep in peace, we have faced lot
of mental harassment from EP.

Our lot of energy, money and time has been wasted during 10 days as we
have to deal with so many persons from Hitachi side and EP side (
Sales person, Sales coordinators, technicians, delivery boy). My
mother has felt lot of pain and under shock as her health is not good
and facing health challenges. Despite this, she has to dealt with so
many people and coordinate with them. Faulty AC has been installed in
her room.

We feels that choosing Hitachi as an appliance has become the biggest
mistake of our life and would not recommend anyone to buy product of
Hitachi.

We have already made so many request to EP to resolve the issue and
now we are writing this email to you with lot of hope.

If we do not get any satisfactory response by tomorrow ( 25 July
2018), we will not hesitate to present our case in the media/ social
media/ court.