Travel insurance policy not generated after payment and no assistance from company

Complain ID : CCN021177   40  

Consumer Redressal Complaint Date: July 19, 2016
  • State :  Uttar Pradesh
  • City :  Lucknow
  • Address: 1148, IIM L Campus, IIM Road, Prabandh Nagar, Pin 226013
I applied for travel insurance policy online and made a payment of Rs.1756 on 13th of July. The reference ID for the same is 11261730. My policy has not been generated yet.
I have made multiple calls to the customer care number but have not received any solutions so far. I have also mailed the web sales and customer care team and after that to the seniors. The issue number is 63477244 but no solution yet.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.