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Tikona broadband complain, using the Tikona internet service for last two years

Complain ID : CCN022126   25   Complaint's Reply

Delivery Complaint Complaint Date: August 25, 2016
Modified date: August 27, 2016
I ma using the Tikona internet service (consumer ID 1112410984 )for last two years. They are unable to provide me an uninterrupted connection.
For the last two years I have lodged the complain several times by email and by calling customer care.

They never take it seriously and provide interim solution so after few days the issue recur. This is being continued for last two years but the situation become worse in last month when the internet was dead for 3-4 days post which they sent engineer at my place after repeated try the connection is restored as per their statement but I am unable to check it as now the usage is exhausted.

So as to continue their connection I have asked them to wave off last month bill which they did not agree even after seeing the customer complaint more than 10 times in last one month.

I have decided not to pay the bill and fight a legal battle against them for their fraud service.

Please help me

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    Re: TIKONA BROADBAND COMPLAIN, USING THE TIKONA INTERNET SERVICE FOR LAST TWO YEARS by Tikona Care:

    (4 of 5)

    Dear Mr. Rakib,

    Greetings from Tikona.

    We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

    Regards,
    Tikona Care

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