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Internet not working properly and complaint not resolved by ISP

Complain ID : CCN019669   24  

Delivery Complaint Complaint Date: May 31, 2016
  • State :  Gujarat
  • City :  Ahmedabad
  • Address: A/3, Romel Park , Nr Mangeet Hospital
Hello team ,

I would like address here for my broadband ISP complaint. I am user of GTPL broadband for last a year and continues to Aug-2016. I have purchased 1 year full subscription from the said ISP GTPL with 1mbps plan. I am very disappointed with net and not really satisfied as lots of issue and connection drops for few hours and for sometime for a day. I do register complaint almost alternate day. I asked for the permanent solution and check what is root cause. They always says it will be resolved. even i asked for discontinue with their services but they didn't reply ever on mail. I am really fade up with their services and this issues was continue for last 5-6 months and on going. I have all complaint messages and emails. Moreover their toll free never connected and i have to call on other number for which i got charge per call 5-10 rs every time.
Every time i asked for senior executive to talk about who has authority to resolve my complaint but they don't and drop my call on long argument. Please resolve my complaint on ASAP. I am really helpless, as they don't resolve my issue neither discontinue. Please do something as it going to end soon. I want it to be discontinue asap. Because of all this my work is suffered a lot. Today at time of writing this complain i checked on 10AM its was not working even though i complained 1 days back. I want my money back as i am not satisfied at all from the day 1.

NOTE : trying to upload cheque of same amount but site has some issue to upload documents

Thanks & Regards
Jay Panchali

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