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Generated prepaid Bill after requesting disconnection

Complain ID : CCN017693   28  

Delivery Complaint Complaint Date: April 26, 2016
I had requested for disconnection on 1st or 2nd week of 10/2015 ,But they had generated Bill on 26/2015 for 11/2015 and requesting me to pay amount 497/-
Moreover I did so many follow ups on disconnection request but no-response and email them for updates still didn't responded me, But they torturing me with calls and emails to pay 497/-

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