iPhone 5 not functioning

Iphone6 plus broken screen, faulty camera, heating up, hangs issues by Shweta:

(4 of 5)

I bought my IPhone 6 plus in June 2015. (Not even an year before). Right from day one i faced 2 issues: 1. The phone used to heat up a lot, and 2, it would freeze for an indeterminate period of time, would switch off on its own and will reboot. So within a week i took it to an apple service centre. They checked the phone and reformatted my device. Inspite of that the issue didn't get solved. So I took it back to them. This time they said you will have to do it on your computer and then it will get fixed. I tried that and it still didn't fix the issue. Mind you, every time they reformat I lost my data so I had to transfer data and all and it's extremely annoying as this is not all that I am left to do in my life. I told them I don't have time at all and I can't afford to waste half a day every now and then for a brand new phone I have spent Rs 60000 just a week back. They asked me to leave the phone with them for 2 3 days and they will try to figure out what could be done about it. Being very busy, I couldnt take time out this time. Then i read the news of faulty cameras in some of the IPhone 6 plus models. Unfortunately, my phone fell under the replacement scheme. I was waiting to get relatively free after March end and just before I could take it to the service centre my phone fell from the table and it broke the glass. I couldn't believe how can it be so fragile that it can't stand such a small impact. I have used over 100 phones in last few years and never in my entire life have I had a display/glass broken. I wrote an email and also called the Apple customer care. A guy called Tabrez was my case advisor. My case number is 1089582436. I was told that I will have to fix the glass first for Rs 18000 and then they will fix other issues that are covered under the warranty. Also, to fix the glass I will have to take it to Bangalore. I live in Ahmedabad. So they expect me to spend Rs 30000 and go to Bangalore get my phone fixed spending another Rs. 18000. At a time when I have no time at all to even take a break. Who is going to pay for my time and energy, Apple? Plus all the mental harassment. This is really ridiculous and uncalled for. Never expected this from a company like Apple who I always had high regards for. I want to report this to consumer court. Kindly help.