Return Policy for Amazon India buy Haier XPB62-187Q Semi-automatic Top-loading Washing Machine
Complain ID : CCN022516 32
Washing Machine Complaint
Complaint Date: September 12, 2016
Modified date: September 17, 2016
order ID:403-6550604-3528353.
1 of Haier XPB62-187Q Semi-automatic Top-loading Washing Machine (6.2 Kg, Aqua Blue) [ASIN: B00OT9GC8W]
was order thru Amazon. Same day when the product was delivered(20th Aug 2016) to us, we requested for the return of it. which was agreed by amazon and i was instructed that pick up would be provide me and assured that there will be no charge for same. According to amazon representative over the phone it will be seller responsibility so there is no need to worry.
Later Amazon informed me that the product has to be return by me along with the cost attached to it, as seller was not ready pay. Seller location is around 650 km from my place, returning of the product is costing me more than half of the cost of the product. when this was informed to Amazon they said this is between you and seller and got aside. As they were just a widow from where i purchase a product no responsibility on their end. If this What the return policy is then why they claim to have easy return policy.
At this point i feel sorry and cheated by the company. Thinking why i got the product from Amazon at first place. But still with very little Hope, my complaint will be taken consideration.
Thanks
1 of Haier XPB62-187Q Semi-automatic Top-loading Washing Machine (6.2 Kg, Aqua Blue) [ASIN: B00OT9GC8W]
was order thru Amazon. Same day when the product was delivered(20th Aug 2016) to us, we requested for the return of it. which was agreed by amazon and i was instructed that pick up would be provide me and assured that there will be no charge for same. According to amazon representative over the phone it will be seller responsibility so there is no need to worry.
Later Amazon informed me that the product has to be return by me along with the cost attached to it, as seller was not ready pay. Seller location is around 650 km from my place, returning of the product is costing me more than half of the cost of the product. when this was informed to Amazon they said this is between you and seller and got aside. As they were just a widow from where i purchase a product no responsibility on their end. If this What the return policy is then why they claim to have easy return policy.
At this point i feel sorry and cheated by the company. Thinking why i got the product from Amazon at first place. But still with very little Hope, my complaint will be taken consideration.
Thanks
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