Fraud Transaction

Fraud transaction took place on my Axis Bank Credit Card on 20.11.19 for Rs.40000/(Present value Rs.54129/- incl. interest). On 20.11.19, after receiving message I received a call from Manish Kumar(9861541063) saying my Paytm KYC has been susupended and he can do KYC on phone. He asked me to buy Paytm gift card for Rs.1/-. On his instruction I just entered my Credit Card no.and immediately I received message that Rs.40,000/- has been debited and credited to Ecosysytem Private,New Delhi, Paytm Wallet.Noida.I did not receive any OTP. Immediately I understood that my account has been hacked. He is receiving OTP directly from the OTP generator. I immediately called Axis Bank and blocked my Credit Card. From the date of Fraud Transaction (20.11.19) I am writing to the bank numerous times that I did not receive any OTP and hence sharing of OTP does not arise. I also submitted FIR regarding the Fraud Transaction on 22.11.19. There was a news in Hindustan Times dt.6.12.19 stating Cyber Crime Cell has received 238 official complaints within a span of 63 days in connection of completion of KYC for Paytm on phone. Infact thousands of such complaints exist which are not recorded. On opening “Google” you will find hundreds of sites listed on FRAUD TRANSACTION FOR COMPLETING KYC FOR PAYTM. I read in Hindustan Times dt.19.03.2020 and various other sites that a company named “ACL COMPANY, NOIDA” which is run by Joginder is associated with Axis Bank and issuing OTP for Axis Bank Customers for operating online transactions. A person named Ankur was associated with Joginder by giving him money. Ankur used to get Axis Bank customers data including OTP from Joginder and transfer Bank Customers money. It is stated that more than one lakh Axis Bank Customers are duped. Four persons arrested.(News Attached). It is very clear that system adopted by Axis Bank is full of leakages. The bank should investigate it
thoroughly rather than punishing lakhs of innocent customers who are facing FRAUD. As I said I did not receive any OTP, Axis Bank must know which phone no.(who) received the OTP and who used that OTP for that Fraud Transaction of Rs.40,000/- on 20.11.19. There are many miscreants in the Axis Bank system. It is evident that some miscreants are employee of the Axis Bank itself. It is very easy to penalise the customers rather than finding your own mistakes. I am an old man, postgraduate in Engineering qualified from King’s College, London University. I have worked with world renowned companies including Reliance Industries Ltd. at top level. I am repeating that I have never shared Card Details (Card No.,CVV,PIN and OTP) to anyone including my closest family members and friends in my life. Presently I am retired and do not have any regular source of income. Kindly note that I am not in a position to pay the Fraud Amount to the Bank Yesterday I came to know that Axis Bank has linked with my Fixed Deposit matured on 16.6.20 due to non payment of Fraud transaction money. They are not renewing or closing my Fixed deposit. I request you to investigate leakages in the bank system immediately. In my case since my Credit Card was hacked I did not receive OTP. The miscreant made a Fraud Transaction and diverted Rs.40,000/-.I therefore request you to advise Axis Bank to Regularise my Credit Card account immediately. I will not be able to pay the Fraud Transaction amount on account of Axis Bank mistakes. Thanking you My last complaint no.with the bank is 58811602 dt.23.01.20