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LG Electronics India Pvt Ltd - Defaulted Washing Machine Delivered and not getting replaced

Complain ID : CCN037555   51  

Washing Machine Complaint Complaint Date: February 21, 2019
Modified date: February 23, 2019
  • State :  Gujarat
  • City :  Surat
  • Address: A-404, Shivparnam Residency, Althan, Nr Atlanta Mall, Surat - 395017
Dear Sir/Madam,

This is to inform you that we have purchased LG front loading washing machine from Reliance Retail Ltd (Reliance Digital Store, Udhna, Surat, Gujarat) on 6-Sep-2018 but we regret to inform you that said washing machine has not been working properly since last few days. As soon as we load the clothes and start the machine, it is vibrating with high loud.

Also inform you that on 28-Nov-2018, we have raised the first complaint in Reliance digital and after 2 days one technician visited to our home and get it partially corrected. At this point of time also we insisted him to get it correct properly but he said it will be corrected automatically in next 2-3 days. There after issue continued and on 2-Feb-19, we have again raised complaint to LG india and next day they sent an engineer to repair the issue but he accepted and said that machine is defaulted and sending request to replace your machine to company after that while taking follow up with LG india company they are not giving proper response and behaving like anything.

Moreover we have also raised the complaint in Reliance Digital (Point of Purchase store) with Complaint no. RNP190201097053 and but they are also not giving any response and attention to this issue.


We don't want to keep this defaulted product with us and want new machine in the replacement of this defaulted machine.


Please help.


Regards,
Nevil Patel
9723136434 / 9712934434
Complaint Against / To: LG Electronics India Pvt Ltd

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