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Complaint about service not good its pathetic

Complain ID : CCN023884   38   Complaint's Reply

Washing Machine Complaint Complaint Date: November 2, 2016
Modified date: November 3, 2016
my complaint number 18611361 has complained on 8th October as the technician who earlier visited and changed the drum after so many calls made to Mr rawat whose number is 7696025722
After that when we started our machine it went non-functional and call was made to customer care
technician who visited the premises said now we can use the washing machine
that time it was under Amc
next time when we started the machine same problem occured
and again same technician visited and had broken the switch board
and now mr rawat is saying that since you have crossed Amc due date now he cant do anything but let me inform here that Amc last date was 16/10/2016
and it is not that we dont wanna get it extended but least solve the previous complaint that was logged
today i called up mr Gagan whose number is 9779025722 and told him the incident after that he started using abusive language by saying it seems as if he is speaking to a dog
for what do you guys get salary if you dont know how to speak to a customer nor solve his problem
with this kind of service do you think we will ever buy any product of Ifb as our washing machine is going to get out of order and we have to buy a new washing machine
P.s give genuine reply rather than giving nonsense and unrealistic excuses which are not welcome

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    vipul bhandari

    problem still the same by vipul bhandari:

    (5 of 5)

    18611361 complaint number not attended so far nor got any call from technician
    kindly solve

    vipul bhandari
    9988583848

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.