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Complain against videocon for washing machine replacement

Complain ID : CCN028648   47   Complaint's Reply

Washing Machine Complaint Complaint Date: September 16, 2017
Modified date: September 18, 2017
  • State :  Gujarat
  • City :  Ahmedabad
  • Address: B-503 Kalash-3 Near ADC Bank,ghuma
one wideocon washing machine fully auto purchased on 01/01/2017from vijay sales Ahmedabad dev arc mall invoice no.243-dev01order no.243-dev01--1750 26 . I have made complain 3 times and 2times they have taken macine to their factory and sent back to us ,but not working satsfactoryly.i have made complain recently but no rsponse received till date.I have requested for replacement.
Complaint Against / To: videocon

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    Videocon

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    Dear Customer,
    We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.

    In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

    Regards,
    Videocon Customer Support Team

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.