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Samsung Smart TV display problem

Complain ID : CCN011100   48  

Upbhokta Forum Complaint Complaint Date: May 19, 2015
Modified date: May 19, 2015
Dear Samsung Agent

We purchased the samsung smart tv. on 25.02.2014, Samsung Smart TV, Model, UA32F550ARMXL, S/N: 23553ZEDCO1198 from Jupiter Agency, bill number 1106, dated 25-02-2014.

The purchased one was found to be defective and the t.v. (panel) was replaced on 28/29th October 2014 on complaint. Pl. see the mail content given below, related to the earlier correspondence and pictures of the previous and replaced one. Unfortunately, within 6 months time, it is also found to be defective, stopped display and became a radio worth Rs. 41,500.
I am sorry to say that with a lot of confidence, we preferred and purchased Samsung Smart t.v., foregoing Sony and other companies, but we are disappointed with this product from Samsung.

I request you to send the engineer immediately so that the fault will be detected and rectified.

Pl. treat this mail as emergency.

warm regards
Murthy PVSN, Professor in Mathematics, IIT Kharagpur.

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