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Goibibo cheated us which leaded us sleeping in road for a night

Complain ID : CCN043255   32  

Travel Complaint Complaint Date: January 1, 2020
We were left to sleep on the road by Goibibo, We had booked a room in Akasha Botique Hotel on Bali, on our arrival at the Hotel we were told that our booking is cancelled as they are fully booked as the same was communicated to Goibibo, We tried to call Goibibo for hours and hours but got no response, After 10hours of continuous trying we spoke to one person named Ashish in Goibibo help line number who gave us a alternative hotel which was far far away from the Hotel booked by us and it was way below our category of hotel booked. we were later provided an option of 10000 as compensation money which is way below our loss. We are still in Bali room less.
Complaint Against / To: Goibibo

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.