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Credit shell refund

Complain ID : CCN050433   36  

Travel Complaint Complaint Date: January 9, 2021
Mumbai - Istanbul flight : PNR GKHEGT
I had Rs. 9600 approx in credit shell balance which is suddenly changed to 0 as soon as I tried to make a booking

Credit shells issued by Indigo for flights booked through MMT which were subsequently cancelled and the credit shell balance is not visible on MMT

PNR YHVZXF - Rs. 7930
PNR LPQM4E - Rs. 11206

I am not able to utilise either of these credit shells for my bookings. There is no customer care number to reach out to and this is extremely agitating.
Complaint Against / To: MakeMyTrip

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