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Not getting proper oven service on claiming warranty

Complain ID : CCN025613   34  

Toll Free Complaint Complaint Date: January 18, 2017
Modified date: January 18, 2017
I bought this oven on 4-Sep-2015 and this is the current condition. I claimed warranty service as it is within 2Yrs warranty period. A service person came and inspected. He told me the oven body should be replaced free of cost. He went and never came back again. I have an open ticket number:KOLK2215553. Followed up with customer care they are not able to help me out. Need justice.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.