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Cancelled ticket money not returned, booked tickets through VIA.COM to travel Bengaluru to Dubai

Complain ID : CCN032682   36  

Ticket Booking Complaint Complaint Date: July 12, 2018
Modified date: July 31, 2018
19th June i've booked tickets through VIA.COM to travel Bengaluru to Dubai and Dubai to Bangalore later i have cancelled my tickets booking reference number FMNAF2Q9PLGYM

I got confirmation email from Via.com saying they will retun the money to same Bank account in 3-4 working days. after 10 days i checked my bank account but money not credited.

I followed with customer care they informed it will take 10 days to refund again i called them on 11th day they said it will take 15 days on 16th day when i called them they informed 20days after 20 days when i intracted with them on email they told me send the Bank statement i did it. now they are not taking any responsibility towards it.

If i call them they are telling me to check with my Bank ICICI management even i sent an email to vinay gupta but no action against it
At last i lost all the hopes and landed at Complaintboard please help me
Complaint Against / To: Via.com

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