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Service automatically activated

Complain ID : CCN017307   41   Complaint's Reply

Telecom Services Complaint Date: April 14, 2016
I am using aircel prepaid sim and today music connect service was automatically activated to my number.I tried to contact customer care but IVR response was "You can't contact because your main balance is not sufficient" ,however i have balance in dedicated account.
I also tried to check my last deduction but there was not any ussd for this.
Earlier i have also faced such situation and complained but money was not returned.please inform me what should i do?

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    Aircel

    Service Automatically Activated by Aircel:

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    Dear User,

    We regret for the inconvenience caused. Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

    Please share your "Aircel Number" so that our team can look into your issue.


    Thanks and Regards
    Aircel Social Care Team
    Email us at aircelsocialmedia@aircel.co.in

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.