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prepaid balance cut by aircel for no reason

Complain ID : CCN017665   56   Complaint's Reply

Telecom Services Complaint Date: April 25, 2016
My number is 7503890695 (aircel,delhi circle). My prepaid balance is being reduced for no
reason. This is happening for second time. Earlier,they said that I am using some internet service which I never activated in first place. Now customer care executive and appellate officer is not picking up phone to Kindly solve my problem as
soon as possible.

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    Aircel

    by Aircel:

    (5 of 5)

    Dear Sir,

    We regret the inconvenience caused. Kindly share the following details in order to look into your issue:


    Date & Time of deduction:
    Amount deducted:
    Any message received upon deduction:

    Thanks and Regards
    Customer Service Officer | Social CareTeam
    Email us at aircelsocialmedia@aircel.co.in

    Aircel

    by Aircel:

    (5 of 5)

    Dear Sir,

    Our team has got in touch with you and requisite details have been shared over the call. Kindly let us know for any further assistance.

    Warm Regards,
    Aircel Social Care Team

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.