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Connection didn't work after multiple complaints Tikona wireless connection

Complain ID : CCN029988   65   Complaint's Reply

Telecom Services Complaint Date: December 27, 2017
Modified date: July 8, 2018
Hi Team,
I had initiated a new installation request for Tikona wireless connection in Jun 2015. I had paid Rs 2380, but the connection only worked for about a week. I made multiple complaints to Tikona both over email and phone. hey had neither corrected the problem, nor returned the money. Lately they have started asking for additional money and are getting into Harrassment mode. I have multiple emails whereby I had requested them to disconnect and finally they took away device as well.
Complaint Against / To: Tikona

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Complaints

    Tikona

    Connection didn't work after multiple complaints by Tikona:

    (5 of 5)

    Dear Subscriber,

    Greetings from Tikona.

    We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

    Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

    Regards,
    Tikona Care.

    Arvind Bansal

    CONNECTION DIDN'T WORK AFTER MULTIPLE COMPLAINTS by Arvind Bansal:

    (5 of 5)

    My Tikona Service ID No 1113665723 & Billing Account Number 125303924.
    I had also submitted the router device way back on Jan 2nd 2016. I had also sent the details to j.nair@tikona.in in June/July 2015 multiple times with request around this connection.

    arvind bansal

    CONNECTION DIDN'T WORK AFTER MULTIPLE COMPLAINTS by arvind bansal:

    (5 of 5)

    CONNECTION DIDN'T WORK AFTER MULTIPLE COMPLAINTS


    My Tikona Service ID No 1113665723 & Billing Account Number 125303924.
    I had also submitted the router device way back on Jan 2nd 2016. I had also sent the details to j.nair@tikona.in in June/July 2015 multiple times with request around this connection.

    Tikona

    Connection didn't work after multiple complaints by Tikona:

    (5 of 5)

    Dear Subscriber,

    Greetings from Tikona.

    This is a gentle reminder to follow-up on your concern listed on December 27, 2017. Kindly share your details with us for further assistance.

    Regards,
    Tikona Care.

    Tikona

    Connection didn't work after multiple complaints by Tikona:

    (5 of 5)

    Dear Subscriber,

    Greeting from Tikona,

    We have checked and found your account has been terminated as per your request.

    We have escalated the case to our concerned team to calculate full and final settlement amount, post confirmation received we will update you accordingly.

    Regards,
    Tikona Care.

    Arvind Bansal

    CONNECTION DIDN'T WORK AFTER MULTIPLE COMPLAINTS by Arvind Bansal:

    (5 of 5)

    Hi Team,

    Pls note if I remember correctly the connection only worked for 7/10 days in total. If you look into your records of calls and emails I had sent, you would be able to validate this. There was one particular email from your Engineer as well whereby he had said that this connection cannot work and is technically infeasible. I had paid Rs 2380 in advance and connection didn't work after repeated requests. Ideally the money needs to be returned to me by Tikona.

    I am continuing to get harrassing calls/sms even now. This is causing lot of mental agony. I would request you folks to close this on priority.

    Tikona Care

    Connection didn't work after multiple complaints by Tikona Care:

    (5 of 5)

    Dear Subscriber,

    Greetings from Tikona,

    We have checked and found your account has been terminated as per you request.

    As Full & Final Settlement has been concluded no dues are pending for your account.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care.

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