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Complaint against Reliance Communication Ltd. is not providing SPECIAL offer

Complain ID : CCN022916   34  

Telecom Services Complaint Date: September 30, 2016
Modified date: October 3, 2016
  • State :  Tamil Nadu
  • City :  Chennai
  • Address: House No-5, Bharani, Anupuram Township, Anupuram, Chennai- 603127
I have taken prepaid mobile SIM from Reliance Communication Ltd. [i.e. Reliance CDMA SIM (TAMILNADU CIRCLE / Chennai)] for mobile number -9381879045 (Relation no- 7253610254) along with SPECIAL OFFER and paid Rs4444/-(four thousand four hundred and forty four only/-) and offer was 500 minutes Reliance to Reliance (local or STD) free Voice call every month for life time( validity i.e 29/07/2023). Last five years no problem has come.
But now Reliance Communication Ltd. has forcedly changed CDMA SIM to 4G SIM. I have also converted CDMA SIM to 4G SIM Mobile no- 9381879045 from 27/07/2016. But my special offer is not carried forward (offer was 500 minutes Reliance to Reliance local or STD free Voice call every month for life time). They are providing facilities what they had promised.
I had given complain through mobile phone but customer care is not ready to take complain. Then I had given complain through email to Reliance Communications mobile customer care –customercare@relianceada.com , and RELIANCE APPELLATE AUTHORITY ,CHENNAI rcomappellateauthority.tn@relianceada.com on 09/08/2016.
They had given reply through email on 19/09/2016- quoted that
“We would like to inform you that except for the core balance which will be carried forward, all other existing discounts/benefits on Reliance CDMA or GSM MDN will forfeit.” (- By Appellate Authority ,Tamil Nadu)
I had also given complain to TRAI through email - ap@trai.gov.in / secretary@trai.gov.in on 09/08/2016.
Reliance person has contacted me on 27/08/2016 and I talked with Smt. Priya (Phone – 022 30326300), Reliance Senior Supervisor for TRAI complain on 09/08/2016. She told me they will credit 30,000 minutes but they had given only 25,000 minutes on 27/08/2016 validity for 29/07/2023.
But unfortunately 25,000 minutes also removed from my account on 25/09/2016 without giving any information and I had contacted him they are telling there is no such offer for you.

Now I am not satisfied their reply according to me SPECIAL OFFER is valid for life time i.e.29/07/2023, hence for 6 years it would be 42,000 minutes (700 hours) i.e. (500 minutes x 12 months x 6 yrs).
Please provide my SPECAIL OFFER 500 minutes Reliance to Reliance (local or STD) free Voice call every month for life time( validity i.e 29/07/2023) because for that I paid Rs4444/-(four thousand four hundred and forty four only/-).
Please do the needful.Thanks.

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