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AIRCEL not giving total 3g data as was promised

Complain ID : CCN022629   59   Complaint's Reply

Telecom Services Complaint Date: September 17, 2016
Modified date: September 26, 2016
  • State :  Bihar
  • City :  Patna
  • Address: Q A1 11 Behind Mahalekhakar.new Ag Colony
sir myname is ABHISHEK.MY PHONE NO IS 8804136072.I USE AIRCEL SIM.ON 15 SEP 2016 I RECEVED MESSAGE OF TO GET 3G DATA ON RECHARGE OF 225 OF 3GB 3G DATA .I RECHARGED 225 0N 16 SEP 2016 BUT THEY HAD GIVEN ONLY ONE AND HALF GB WHEN I TRIED TO ENQUIRED ABOUT THROUGH CUSTOMER CARE FIRST THEY TOLD M3 THAT U WILL GET OTHER HALF OF GB AFTER SOME DAY BUT WHEN I FURTHER ASKED THEM TODAY THEY SAID ME THAT IN MESSAGE IT WAS PROMISED UP TO 3GB NOT ALL 3GB DATA U WILL GET .
I AM ENCLOSING THE PIC OF THE MESSAGE THEY SEND ME BEFORE AND AAFTER THE RECHARGE
PLEASE TRY TO RESOLVE MY PROBLEM

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    Aircel

    by Aircel:

    (5 of 5)

    Dear ABHISHEK,

    We would like to inform you about rc225 this is a magic if you recharge, then you will get upto 3GB data, assured benefit 1.5GB data.

    Thanks and Regards
    Aircel Social Media Team

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.