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Warranty issue, purchased a power bank from newly launched online seller ebazr

Complain ID : CCN022196   31   Complaint's Reply

Tata Docomo Complaint Complaint Date: August 29, 2016
Modified date: August 29, 2016
  • State :  Delhi
  • City :  West Delhi
  • Address: Ebazar, 46-47, Second Floor, West Guru Argad Nagar, New Delhi-110092
i had purchased a power bank from newly launched online seller ebazr.ninja at the time of purchase it has been shown in the picture that it has 6 month warranty and i purchased the same on 9/08/16 and got delivery on 18/08/16 as i was out of station i opened it on 21/08/16 and found that it is not working. as per their policy in case of no working product it has to be returned within 48 hours of delivery..as i opened the consignment after 48 hours i cant claim the same, fine then i requested them to give 6 months warranty on the product for that they are not responding...please help me on this. Their customer support is very poor not able to speak with any of their executive when i calling it is telling that all are busy and will get back to you but nobody is calling back and even for the email their reply is also not proper...

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.