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Online shopping complaint against snapdeal.com for Cashback

Complain ID : CCN023109   33   Complaint's Reply

Tata Docomo Complaint Complaint Date: October 8, 2016
Modified date: October 9, 2016
  • State :  Delhi
  • City :  New Delhi
  • Address: 246, 1st Floor, Okhla Industrial Area Phase 3, Delhi - 110020
i have placed a order on snapdeal with orderno.15485545245 on 2nd october, they have promised to give 20% discount when payment made through citibank debitcard but they charged me full amount despite of making payment through citibank credit card. i have followed up with them for 6 days and they are not returning my money. this is clear cut cheating case.i request you to look into the case.

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    snapdeal

    by snapdeal:

    (5 of 5)

    Dear customer,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal

    snapdeal

    by snapdeal:

    (5 of 5)

    Dear customer,

    We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.


    Regards,
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.