NON REFUND OF MONEY ON ORDER CANCELLATION

I had my first purchase from the company on 17th April 2016 for a total value of INR 2147.00 out of which two products were returned and as a refund they have credited the amount of INR 1610.00 in their website wallet.

I had made another purchase on the website on 31st August 2016 for a total order value of INR 1597.00 with Rs. 13.00 still lying in wallet. The order was not delivered to me and an intimation for order cancellation and refund generation was sent to me on 8th September 2016. But since then I am trying to contact the company but no response so far. Their toll free number is not connectable and website is now not available.

I am appending the detailed communication with customer care of company and screen shots of web login, I have taken earlier as proof, for your kind consideration. The address details of the company which I am able to get are as follows: -

Address: – The American Swan Lifestyle Company Pvt Ltd, 708, 7th Floor, Tower A, Iris Tech Park, Sector 48, Sohna Road Gurgaon, Haryana, India
Toll-free number: – 1800-313-1000
Looking forward for your support me in getting my money refund from the fraud company.


Regards
CA Bhart B Jindal
Bathinda (Pb) - 151001
+91-9463121214
---------- Forwarded message ----------
From: bhart jindal
Date: Wed, Sep 21, 2016 at 9:29 AM
Subject: Fwd: Reminder 1- Order Cancellation-AS310816100000138298
To: ManagerCRM@americanswan.com
Cc: AmericanSwan Customer Care


Sir/ Madam

Seeking your reply on the matter immediately.

Regards
CA Bhart B. Jindal
+91-9463121214
---------- Forwarded message ----------
From: "bhart jindal"
Date: Sep 18, 2016 8:56 PM
Subject: Fwd: Order Cancellation-AS310816100000138298
To:
Cc: "AmericanSwan Customer Care"

Sir/ Madam

My above said order is yet to be cancelled by you in system as per your trail mail. The status of order and wallet has been attached as screenshots.

I understand that the product which does not meet your quality standards shall not appear in your web listings for sale. But the same are still available.

18 days have already gone since the order was placed even your communication in trail mail is 9 days old which is more than enough. I hope, keeping all this in view, you will refund my amount immediately. The amount was paid by me online through banking channel in previous order, which was partially returned on quality issues. Instead of refunding that amount to my account your team has given me a store credit. If you can't manage your quality or delivery issues then kindly refund the amount to the payment link, which was used in original payment.

Looking forward for an early response.


Regards
CA Bhart B. Jindal
+91-9463121214

---------- Forwarded message ----------
From: AmericanSwan Customer Care
Date: Thu, Sep 8, 2016 at 4:28 PM
Subject: Order Cancellation-AS310816100000138298
To: bhartjindal@gmail.com


Dear Bhart,



Please accept our apologies for the delay in reply however we have completed the investigation regarding unwarranted delay in shipment of your order .



Upon investigating the delay in processing your order we found that the product(s) you ordered have failed the quality test so we couldn’t dispatch it to you and we don’t have a clear timeline by when will we get them back in our inventory so we have initiated a refund of amount paid by you which will reflect in your account within 3-5 working days.


Please accept our apologies once again due to the inconvenience caused to you due to non-servicing of your order.