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ITEM DELIVERED IS NOT GENUINE online website Mr.voonik

Complain ID : CCN021038   57   Complaint's Reply

Tata Docomo Complaint Complaint Date: July 11, 2016
Modified date: July 11, 2016
Hello sir/madam,
I am Deepak Gupta residential of Kanpur (U.P), My contact number is 8094606659. I ordered a branded wrist watch (Timebre) on 20 jun 16 vide order number M602143656 from online website Mr.voonik worth rs.599, which has been delivered to me on 25 jun 16. I ordered that watch to give on my brother's birthday which was on 06 Jul. As my brother first time wear that watch left its dial colour which is not acceptable at all and on second day It is fedding out which I can never expect. While looking it deeply the silver coated chain seems totally duplicate. For that I mailed to customer care of the website on 10 jul 16 vide ticket/docket number 13689. Today they replied to me that your watch cannot be returned , I asked to Mr. Saurabh (customer care executive) on call why it is so then he is telling me that 15 days are over so nothing can be done. Sir/madam, I want to tell you if I given gift to my brother then I will give him on his birthday not 10 days prior of birthday. This fact I was trying to convey them but they refused to understand the fact.
So in above mentioned fact I want to return that watch which was intend as a gift and the gift turn out to be as a fake. kindly do some favor for me as a citizen of India

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    MrVoonik

    MrVoonik Replied to- Jago Grahak Jago Consumer Complaint » Online Complaints » ITEM DELIVERED IS NOT GENUINE online website Mr.voonik ITEM DELIVERED IS NOT GENUINE online website Mr.voo by MrVoonik:

    (5 of 5)

    Hi Deepak,

    Accept our sincere apologies for this unfortunate incident.We are sorry to inform you that we are unable to accept your return request for order ID- M602143656 The order was delivered to you on Jun 24th and our seller has only 15 days return policy. So you have exceeded the permissible return period.
    We value your relationship with our company. Hope to serve you better in future.

    Thanks and Regards,
    Team Mr Voonik

    P S: For further clarifications you can contact us on 08066667788 or support@mrvoonik.com.

    Prasad yadav

    Regarding product issue by Prasad yadav:

    (5 of 5)

    My self prasad yadav I had ordered a digital metal watch frm u on this month.which has been delivered to me but that digital watch is worked for 3 days after that it does not working I had also send a mail to u but no response frm your side.first time I had ordered the product frm mrvoonik but I m not satisfied.i only had a word to u people that dont make fool to people.because the people seeing the advertise of product on your side.and they r ready to buy that product which they like.do u know they r buying the product and giving money to u.that money is also having some value.is it big amount or is it small amount

    Voonik

    by Voonik:

    (5 of 5)

    Hi Prasad,

    Accept our sincere apologies for this unfortunate incident. We're forwarding this case to our Quality Check team who will take the necessary action right away.
    Please share your order number and contact details at support@mrvoonik.com, we will get in touch with you and resolve the issue at the earliest.

    Thanks and Regards,
    Team MrVoonik

    P S: For further clarifications you can contact us on 08066667788 or support@mrvoonik.com.

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.