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Delivery of a Faulty Car duster from Renault Karnavati, Ahemedabad

Complain ID : CCN024722   25  

Tata Docomo Complaint Complaint Date: December 2, 2016
Modified date: December 2, 2016
  • State :  Gujarat
  • City :  Vadodara
  • Address: Shree Kheteshwar Niwas, A/7 Panchwati Society, Gorwa Refinery Road, Panchwati
I bought a duster from Renault Karnavati, Ahemedabad.
Right now, i m using it in Vadodara.This is an extremely disappointing experience. In the starting period, car's steering used to get solid hard, maybe there was some hydraulic failure or some sort of problem. I took it to service station & got it repaired. After that This car started problems every now & then. Car would not accelerate in proportion to the accelerator we press. It would test our patience in accerating....we need to press accelerator completely. Car used to give jerks & in the digital speedometer display, red light would blink in Engine symbol . Again showed it in Service station, where they took about a month time to solve & after we were fedup of patiently waiting for their call, i made a call & got a reply that some ABS part is not available. After some mails & complains, they delivered the car, but unfortunately again after a few days Red light still blinked in engine symbol. Technitian came from their side & again they took the car & did repairs. Now, since past two months, car's Music system, along with its touch display aint working. Company has relpaced it, but the very next day, music system & its display again stopped working.

Now Car has started with a new problem. One month ago, I had some urgent work & had to leave for Ahemedabad but surprisingly, when I pressed the unlock button in the car key it didnt work & i found that car's battery has got completely dicharged. Technician came & sorted out the problem by charging the battery. but i dont understand; how can battery get dicharged when all lights were off, car was working perfect the previously day.

Again after that, after a month time, before 3 days again battery is completely dischared.


I am Seriously Fedup now.


WHEN SOME1 IS GIVING PREFERENCE TO RENAULT OVER ALL OTHER COMPANIES BECAUSE OF ITS FAME & GOOD REPUTATION, I THINK EVEN RENAULT IS EQUALLY RESPONSIBLE & ANSWERABLE TO ITS CUSTOMERS. EVEN AFTER MAKING SO MUCH INVESTMENT IN THIS CAR, WE ARE NOT GETTING THE EXPECTED RESULTS. NOW I DONT NEED ANY IFFS & BUTS & IN SHORT, I WOULD LIKE TO GET MY MONEY BACK ALONG WITH INTEREST OR GET THE CAR REPLACED.

I HOPE MY PROBLEM IS SORTED OUT SOON.
HOPING FOR A FAVOURABLE REPLY.

THANK YOU.
REGARDS,
RAJENDRA G RAJPUROHIT.
Complaint Against / To: Renault Company

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