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Complaint about ebay.in, Delay in taking action and not solving my issue

Complain ID : CCN022620   41   Complaint's Reply

Tata Docomo Complaint Complaint Date: September 16, 2016
Modified date: September 17, 2016
I, Archi Sharma bought a phone from ebay india with PaisaPay ID 43502872181.their site mentioned it has internet facility on phone with google and watsapp. But when i operated, all operators said this model is not registered for intenet services. I contacted seller and i was told to contact ebay. I immediately contacted ebay via facebook on 8 th September.received product on 7th September. Since then i have been sending them messages daily but my issue isnt solved yet. I am so worried. I don't have so much of time. I want my product to be returned. It has many issues, voice call problems, internet problems, charging issue. Please help me.

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    Archi sharma

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    How long will it take to process my complaint?

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.