still 1 and half year left,Refund amount not yet send

Complain ID : CCN051557   32  

Shopping Complaint Complaint Date: March 20, 2021
I have been purchased a green long female on Nov, 2019. some how product was not fit . I handed over the product to company delivery person . till 1 year company assured me for refund my amount but they cut up relation with me . please do the needfull . I have all mail document with me.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.