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Item return but refund refused complaint against Screenguards

Complain ID : CCN034274   46  

Shopping Complaint Complaint Date: September 22, 2018
Modified date: September 23, 2018
My order id is 1101145870 when I return item they refused refund says product has a scratch over it and that's why I return item but they told me to shop any other product we will not refund your amount
Complaint Against / To: Screenguards

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.