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Given item is not in working condition and custmer not respond for this item

Complain ID : CCN024445   26   Complaint's Reply

Shopping Complaint Complaint Date: November 20, 2016
Modified date: November 20, 2016
  • State :  Bihar
  • City :  Gaya
  • Address: Larsen & Toubro LTD Shivalik Residency Flat No 201 2nd Floor Bihar 823001
I have buy intex IT-PB11K 11000mAh power bank on 31 Oct.,2016 and it is deliver on 6 Nov. 2016 and i check this product this is working properly or not but product has charging problem so i replace it on 12 Nov. 2016 and on 13 Nov 2016 in snapdeal app shoewn your replacement request has been closed so i will given a complain (complain no.35868201)for this problem and he tell me your problem we reslove and u will get your refund in 24 hours but after 24 hours i will not get my refund so i try to contact snapdeal but it shown "NO ORDER LOOKING ON THIS NUMBER" and i can't contact him. But snapdeal replace item and new power bank delivered on 18 Nov 2016 when i get my item i was open the box and check the product but the product is looking so old and it cable looking like before it use and i try to start it but it not start so i going in apps to replace it but it is shown reqeust has been closed so i can't replace so i try to contact to customer care of snapdeal but it shown "NO ORDER LOOKING ON THIS NUMBER" so i can't cotenct him. And i have given mail to snapdeal but reposed should be not given me please replace good item or andhor give my refund from snapdeal.
Complaint Against / To: Sanpdeal online shopping

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    by Snapdeal:

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    Dear Customer,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.