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Defective AC unit supplied, purchased a Blue Star 1.5 Ton Inverter Split AC

Complain ID : CCN027036   39   Complaint's Reply

Shopping Complaint Complaint Date: April 21, 2017
Modified date: April 21, 2017
  • State :  Karnataka
  • City :  Bhatkal
  • Address: Satish Patgar Satish Nilaya, Post: Shirali, NH-66, Taluk: Bhatkal Dist: Karwar, PIN-581354
I had purchased a Blue Star 1.5 Ton Inverter Split Air Conditioner unit from online e-commerce company-Snapdeal on 06th March 2017 with one year warranty and 30 days refund/replacement policy. Order ref: 18511323480. The day the air-conditioner was installed it was not working and Blue star technician informed me about the problem. So I called Snapdeal customer care representative and raised a complaint for defective unit and asked for replacement. Until now there is no positive response from them either refund or replacement. Already spoke with supervisors several times and sent a complaint letter by registered post, but still nothing happened.
Complaint Against / To: Snapdeal E-commerce Company, Plot No-249 D & 249 E, Udyog Vihar Phase IV Sector 20, Gurugram, Haryana, PIN-122016

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    Snapdeal

    by Snapdeal:

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    Dear Satish,

    We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

    Regards,
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.