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Complaint about snapdeal not refund my money

Complain ID : CCN025446   46   Complaint's Reply

Shopping Complaint Complaint Date: January 10, 2017
Modified date: January 10, 2017
I am Akhilesh From Allahabad, Order ID-17545700128,I received this product sucessfuly on dated 02-01-2017 but when i open this product and found Totally Different and Old item that i ordered after that i proceed for refund and register my complain against this with justification of "Different & old item"but 2 days before when courier boy came from JV express and deny to accept this product.After this i called snapdeal customer care many times and they say only" don't worry they will arrange next pick up" and today 13 days passed there is no action is taken from their side.
Complaint Against / To: snapdeal

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    Dear Akhilesh,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.