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harashment with insurance claim

Complain ID : CCN024627   41   Complaint's Reply

Service Complaint Complaint Date: November 28, 2016
  • State :  Haryana
  • City :  Gurgaon
  • Address: 204 SHEETLA MATA MANDIR COMPLEX.GURGAON VILLAGE GURGAON
sir i am done insurance with one assist general insurance company .as per company say he give alternate handset during repair hand set.but when i ask for it company say this facility not for your handset?then m say please give me my phone as soon as possible i have no other handset .but company always harass me with procedure he always give me cause .you not submit that documents etc etc.i submit claim last 21 oct till yet they want documents from me but i am sent all to company .now they want by courier?.then i am say m not want claim give my handset as is it.i spent month without phone .please understand my situation and help me.my detail is Cust ID: 957510.Membership ID: 1000641133.Sr.No. : 1616070.insurance company One Assist Consumer Solutions Pvt. Ltd.
Complaint Against / To: one assist

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    OneAssist

    Claim Declared as BER by OneAssist:

    (5 of 5)

    Dear Mr. Sudhir,
    Greetings from OneAssist...!

    We would like to inform you that the handset estimate was received by us from the authorized service center and as the case was declared as BER (Beyond Economic repair) from the insurance company, we request you to please send the required documents for the further process of the BER Refund. As per the policy in case of BER the handset is to be retained by OneAssist only. If require we can help you with the estimation copy too. Should you require any further asstiance, call us on 1800-123-3330 or write to us on happytoassist@oneassist.in

    Regards,
    Team OneAssist

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.