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Complaint / Grievance against cheating by Mi India authorized service center.

Complain ID : CCN024605   77   Complaint's Reply

Service Complaint Complaint Date: November 26, 2016
I had visited MI authorized service center as I had faced a water spill on my phone. They took 30 min to even entertain us despite telling the problem. (Had they started a bit earlier no damage would have happened to the phone)

Firstly they charged us Rs.171/- as inspection charges and then after checking the device we were informed that mother board, battery and display of the phone have been destroyed and would need replacement. The estimate cost given to us for this entire change was Rs.9600/- (The cost of new phone is Rs.12000/-). Also an offer of resale in Rs.1000/- was proposed.

After 3 days we got the phone checked from a local mobile repair shop and they told only the display was faulty, which they have changed for Rs. 1500/-, rest all parts were fine with all our data intact.

The MI authorized service centers are so unprofessional, the cheats sitting there try to fool the customers by telling the problems in your device which do not even exist, to extract money from you.

Shame on MI service team... their after sales service is pathetic, they are not ready to give back my inspection money (as wrongly inspected) nor are they ready to compensate for the mental harassment we have to go through.
Complaint Against / To: Mi India

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    sandesh chavan

    agree by sandesh chavan:

    (5 of 5)

    exactly agree , same happended with me MI Service Centre Mulund East Mumbai asked 4600 Rs for battery repair of 10500 RS Mobile , same repaired with local repair shop they did it in 800 Rs

    Arvind

    Mi showroom jammu by Arvind:

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    I complain file about mi showroom jammu i am come here to change my headphone in warranty but worker misbehaving me and do not solved my problem my product i also in warranty but no one listen my problem.

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