Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Worst possible behavior of service centre staff - Dizitek Service centre employees, (Phillips) Rohin

Complain ID : CCN030616   52  

Service Center Complaint Complaint Date: February 13, 2018
Modified date: March 5, 2018
I want to report against the very rude, un-professional and unethical behavior of two employees who are sitting in this service centre. A male and female employee take care of complaints of this centre. Today, my parents went in to get my trimmer repaired and had to face a very rude behavior. Both the workers were very ignorant and almost made them stand for a simple task for more than 30 minutes. After ignoring my parents for such a long time, the guy just went in there to repair the device. And exactly, after just 1 minute, mind me, just 1 minute, he came back with the device repaired and charged them Rs.118. The money is not a matter here, there behavior is. A defective product can be repaired at any cost but a defective response is non repairable.
When I came back from office and got to know about the treatment they received, I was more than furious. I wanted to lodge a formal complaint against both of them. So I am writing to you, in this matter and I with utmost request, write you to take a very strict action against both of them.
I can't accept this fact that, Phillips being such a huge name, has such low level workers employed in its service centres.
Please don't let this case go off with any ease. I will go to more higher levels if required, just let me know.
Thanks,
Sushant Sharma
Complaint Against / To: Dizitek Service centre employees, (Phillips) Rohini

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.