SYMPHONY LIMITED excess charged, no bill issued, intentionally spoiled fan motor to earn more money
Complain ID : CCN027363 52
Service Center Complaint
Complaint Date: May 19, 2017
Modified date: May 20, 2017
- State : Maharashtra
- City : Mumbai
- Address: Kandivali West
DEAR SIR,
MODEL: SYMPHONY DIET 12LT - WITHOUT REMOTE PURCHASED ON 01/06/2015
SERVICE REQUEST NOS : SH-17E17002 DTD 17/05/2017
COMPLAINT NOS : MU/SH/17E17002
COMPLAINT WAS THAT WATER PUMP IS NOT WORKING
I PUT A COMPLAINT ON 17/5/2017 AND A MECHANIC FROM SHARPLINE ELECTRONICS (MIRA ROAD, MUMBAI) CAME ON 18/05/2017
AND CHANGED THE HONEYCOMB PAD, SUBMERSIBLE WATER PUMP AND DRAIN PLUG AND CHARGED ME THE FOLLOWING:
SUBMERSIBLE PUMP 850.00
HONEY COMB PAD 900.00
SERVICE CHARGE 400.00
DRAIN PLUG 50.00
TOTAL 2200.00
************* SINCE THE AMOUNT IS BIG I ASKED FOR A BILL. ALTHOUGH I ASKED HE DID NOT TAKE ANY SIGNATURE AND ALSO HE
DID NOT GIVE ME A BILL. HE DID NOT EVEN HAVE A COMPANY'S SERVICE ORDER.
HAVING FAITH IN SYMPHONY AND ITS NAME I PAID THE MECHANIC.
TODAY - 19/05/2017 -- WHEN I TRIED TO USE THE COOLER I REALIZED THAT THE FAN WAS NOT WORKING SO I CALLED
DHARMENDRA (MOBILE--7400238416) OF SHARPLINE ELECTRONICS - SO HE IS TELLING ME THAT NOW THE FAN IS NOT WORKING
SO I WILL HAVE TO PAY ANOTHER RS 2,200/- TO REPLACE IT.
I COMPLAINED TO HIM THAT THE FAN WAS WORKING PERFECTLY THEN HOW DID IT STOP SUDDENLY.
I REALIZED THAT HE IS SWINDLING ME SO I CHECKED ON YOUR WEBSITE AND I FOUND THE SPARE PARTS LIST AND REALIZED THAT
HE WAS SWINDLING ME. YOUR SPARE PARTS
LIST SHOWS THE FOLLOWING.
SUBMERSIBLE PUMP 359.00
HONEY COMB PAD 575.00
SERVICE CHARGE 400.00
DRAIN PLUG 24.00
TOTAL 1358.00
(1) THIS COMPANY SHARPLINE ELECTRONICS WHICH IS YOUR AUTHORISED SERVICE AGENT HAS SWINDLED ME AND OVER
CHARGED ME BY RS 842/-
(2) NOT ONLY THAT HE PURPOSELY SPOILED THE FAN MOTOR AND IS NOW DEMANDING RS 2,200/- FOR THE FAN WHICH WAS
WORKING PERFECTLY TILL HIS MECHANIC OPENED AND TOUCHED THE COOLER.
I BELIEVE IN SYMPHONY AND THE NAME BUT THIS KIND OF HARASSMENT AND EXTORTION OF MONEY HAS MADE ME VERY
STRESSED.
MODEL: SYMPHONY DIET 12LT - WITHOUT REMOTE PURCHASED ON 01/06/2015
SERVICE REQUEST NOS : SH-17E17002 DTD 17/05/2017
COMPLAINT NOS : MU/SH/17E17002
COMPLAINT WAS THAT WATER PUMP IS NOT WORKING
I PUT A COMPLAINT ON 17/5/2017 AND A MECHANIC FROM SHARPLINE ELECTRONICS (MIRA ROAD, MUMBAI) CAME ON 18/05/2017
AND CHANGED THE HONEYCOMB PAD, SUBMERSIBLE WATER PUMP AND DRAIN PLUG AND CHARGED ME THE FOLLOWING:
SUBMERSIBLE PUMP 850.00
HONEY COMB PAD 900.00
SERVICE CHARGE 400.00
DRAIN PLUG 50.00
TOTAL 2200.00
************* SINCE THE AMOUNT IS BIG I ASKED FOR A BILL. ALTHOUGH I ASKED HE DID NOT TAKE ANY SIGNATURE AND ALSO HE
DID NOT GIVE ME A BILL. HE DID NOT EVEN HAVE A COMPANY'S SERVICE ORDER.
HAVING FAITH IN SYMPHONY AND ITS NAME I PAID THE MECHANIC.
TODAY - 19/05/2017 -- WHEN I TRIED TO USE THE COOLER I REALIZED THAT THE FAN WAS NOT WORKING SO I CALLED
DHARMENDRA (MOBILE--7400238416) OF SHARPLINE ELECTRONICS - SO HE IS TELLING ME THAT NOW THE FAN IS NOT WORKING
SO I WILL HAVE TO PAY ANOTHER RS 2,200/- TO REPLACE IT.
I COMPLAINED TO HIM THAT THE FAN WAS WORKING PERFECTLY THEN HOW DID IT STOP SUDDENLY.
I REALIZED THAT HE IS SWINDLING ME SO I CHECKED ON YOUR WEBSITE AND I FOUND THE SPARE PARTS LIST AND REALIZED THAT
HE WAS SWINDLING ME. YOUR SPARE PARTS
LIST SHOWS THE FOLLOWING.
SUBMERSIBLE PUMP 359.00
HONEY COMB PAD 575.00
SERVICE CHARGE 400.00
DRAIN PLUG 24.00
TOTAL 1358.00
(1) THIS COMPANY SHARPLINE ELECTRONICS WHICH IS YOUR AUTHORISED SERVICE AGENT HAS SWINDLED ME AND OVER
CHARGED ME BY RS 842/-
(2) NOT ONLY THAT HE PURPOSELY SPOILED THE FAN MOTOR AND IS NOW DEMANDING RS 2,200/- FOR THE FAN WHICH WAS
WORKING PERFECTLY TILL HIS MECHANIC OPENED AND TOUCHED THE COOLER.
I BELIEVE IN SYMPHONY AND THE NAME BUT THIS KIND OF HARASSMENT AND EXTORTION OF MONEY HAS MADE ME VERY
STRESSED.
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