Samsung service centre, Asking to pay money "again" for the services which I already paid.
Complain ID : CCN031558 45
Service Center Complaint
Complaint Date: April 26, 2018
Modified date: May 15, 2018
Bill No: 4258261541.
Facing issues with the display, so gave it for repairing at Samsung service center. They charged me around 5500 for the repairing which I paid, but after few days i again started facing problem with the touch, so I again went to them for repairing and fix that problem. But again after some days i started facing problems with the display so i again went to them and they told me to submit the mobile again as it was in warranty and nothing will cost me. They had my mobile for quite some time now they never call me to update on the status of cell. When i called them they said that you will have to pay again for the display and that would be 5500. I told them that I already paid for the display in the first place after which i never got satisfactory services. I have also complained about this in the Head office of Samsung - Gurgoan. My case is been handled by Akansha Agrawal. People from head office told me that they are working on it and will provide me a solution as soon as possible, but still no response from their side. Please help me.
Facing issues with the display, so gave it for repairing at Samsung service center. They charged me around 5500 for the repairing which I paid, but after few days i again started facing problem with the touch, so I again went to them for repairing and fix that problem. But again after some days i started facing problems with the display so i again went to them and they told me to submit the mobile again as it was in warranty and nothing will cost me. They had my mobile for quite some time now they never call me to update on the status of cell. When i called them they said that you will have to pay again for the display and that would be 5500. I told them that I already paid for the display in the first place after which i never got satisfactory services. I have also complained about this in the Head office of Samsung - Gurgoan. My case is been handled by Akansha Agrawal. People from head office told me that they are working on it and will provide me a solution as soon as possible, but still no response from their side. Please help me.
Related complaints
-
SERVICE CENTRE COMPLAINT AND BELIEVE COMPANY - NEW BRAND ELECTONICS SCOOTY CHARGE ISSUESONALI / Service Center Complaint October 13, 2023 / NalaSopara / MaharashtraWe have purchased the Electonic Scooty dated on 09th Feb 2023. We have informed immediately to the company as CHARGER is NOT WORKING, Since 25th June ... -
Service center people are harassing me even after my scoty is in warrantyvikas puri / Service Center Complaint September 9, 2023 / Indore / Madhya PradeshIt's been 2 years since I bought the car, i still don't have the parts of the stand and whenever I go, I don't even talk properly, I have been trouble...
-
Jitender kumar service managementAbhishek singh / Service Center Complaint July 22, 2023 / Ghaziabad / Uttar PradeshJitender kumar your service management is not able to handle the customer everytime in my 3year experience
-
Executive not coming or complaint closed without regulationsSarwan Kumar / Service Center Complaint June 10, 2023 / DeraBassi / PunjabI had purchased ifb Air Conditioner but not working properly many times call to customer care but did not take any action they close my complaint with...
-
MI PAD 5 Manufacturing DefaultHarish Choudhary / Service Center Complaint June 5, 2023 / Vadodara / GujaratI submitted my tab on -19th april 2023 for manufacturing default. Xiaomi's policy is to provide device in 10days in repair they called me after 20days...
-
ENGINE DISMENTLING WITHOUT OUR PERMISSIONRAHUL / Service Center Complaint May 17, 2023 / Kangra / Himachal PradeshI AM RAHUL I PURCHASED A SUZUKI ACCESSDRUM CBS BS6 ON 04/07/2020. MY COMPLAINT IS THAT THERE IS A SERVICE DONE ON MY SCOOTY ON 16/02/2023 HAVING JOB C...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply