Refusal to honor Renewal Offer of Subscription given in writing & over phone:BM ID::B 1288268

As stated in the Subject line and as the trail of mails would reveal, it has been a case of going back on written offer leading to harassment, mental pain and of course monetary loss;
---------------------------------------
Sibajyoti Bardhan
30 Nov (2 days ago)

to info, tme-che-palive., BharatMatrimon., bcc: shirmishtha
Dear Concerned,

You appear to have conveniently ignored to note that the e-mail was preceded
by a tele-call, which happened long before 07.51pm.

Taking a paid member/customer since May 2013 for a ride like this will certainly invite
a fitting response.

On 27 November 2015 at 20:05, BharatMatrimony.com wrote:
Dear Member,
It was nice speaking with you today. This is a follow up on the Special Offer that I proposed to you in order to upgrade your membership on BengaliMatrimony.
I would like to confirm the Special Offer on your membership. The offer details are mentioned below.
Offer Details
Membership package : Till U MarryÂÂ
Duration : 24 Months
Original Price : Rs.9900
Net payable : Rs. 9900 (including service tax)
Offer Ends : November 30, 2015ÂÂ

Awaiting your response before proceeding any further.


Regards~

Sibajyoti Bardhan,
F/O. Rimlee Bardhan.



On 30 November 2016 at 15:52, BharatMatrimony.com - Customer Service wrote:
Dear Ms. Rimlee Bardhan,

Thank you for contacting Bharatmatrimony.com

With reference to your email dated 29/11/2016 expressing concern over the non upgradation of committed offer, we regret the inconvenience caused to you.

We checked and found that you have received the offer mail from our end in the time 8:05 PM, but you have made the payment at time 7:51 PM. Hence there's no option to avail the offer.

Should you require any further clarifications or assistance, please reply to us via email to helpdesk@bharatmatrimony.com or call us at 0 814 499 8877.

We value your association with Bharatmatrimony.com

Click here to give your valuable feedback.

Warm regards,
Deepan Chakravarthy.N,
Customer Service,
Team - BharatMatrimony,For happy marriages

Your search for the perfect partner goes hi-tech today. Download Now our free app and gain the Mobile Advantage!.

-----Original Message-----

Dear Concerned,

Rimlee's Account (B 1288268) is now appearing as 'Free Account'.

Obviously, you have not yet upgraded/renewed/extended the a/c.by one more year (upto 29/11/2017) as assuredÂ
unambiguously vide the following communication:


On 27 November 2015 at 20:05, BharatMatrimony.com wrote:
Dear Member,
It was nice speaking with you today. This is a follow up on the Special Offer that I proposed to you in order to upgrade your membership on BengaliMatrimony.
I would like to confirm the Special Offer on your membership. The offer details are mentioned below.
Offer Details
Membership package : Till U MarryÂÂ
Duration : 24 Months
Original Price : Rs.9900
Net payable : Rs. 9900 (including service tax)
Offer Ends : November 30, 2015ÂÂ


This is an exclusive offer just for you and is valid till the date mentioned above.
Thank you for choosing BengaliMatrimony for finding your life partner. My best wishes for you to find a life partner of your choice through our service.


Thanking you
Palivela SandeepÂÂ
Mobile Number : 4439144115ÂÂ
Email: tme-che-palivelasandeep@bharatmatrimony.com
BharatMatrimony.com

Please clarify your stand/position vis-a-vis the Account Status as soon as possible.

Regards~

Sibajyoti Bardhan,
F/O. Rimlee Bardhan.Â




On 29 November 2016 at 17:06, BharatMatrimony.com - Customer Service wrote:
Dear Ms. Rimlee Bardhan,



Thank you for contacting Bharatmatrimony.com



With reference to your email dated 29/11/2016 expressing concern over the non upgradation of committed offer, we regret the inconvenience caused to you.



We could not upgrade the profile, until the old TUM package expires. Once the previous package get expired we will forward it to the concern team and upgrade your membership.



We request you to kindly bear with us in the interim. Your understanding and patience is highly appreciated.



Should you require any further clarifications or assistance, please reply to us via email to helpdesk@bharatmatrimony.com or call us at 0 814 499 8877.



We value your association with Bharatmatrimony.com

Click here  to give your valuable feedback.

Warm regards,
Karthikeyan D,
Customer Service,
Team - BharatMatrimony,For happy marriages

 Your search for the perfect partner goes hi-tech today.
Download Now our free app and gain the Mobile Advantage!.

-----Original Message-----

Sent To:info@bharatmatrimony.com, "BharatMatrimony.com - Customer Care"



Dear Concerned,

I continue to get alert as I log inÂÂ

"Rimlee Bardhan (B1288268)
Account Type: Paid | Membership expires today"

Resolution is long overdue.

Sibajyoti Bardhan
F/O. Rimlee Bardhan.